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Facilitator of Transformational Behaviour

Turning workplace behaviour
into business results.

I help L&D leaders build teams that communicate with clarity, lead with confidence, sell with consistency and serve with impact — through practical, highly interactive training, not theory.

“A consultant who has lived what she teaches.”
Cynthia J Singh in a white suit, seated and holding a book
15+
Years turning training into behaviour change
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Trusted by teams at
Philip Morris Oracle HDFC Standard Life Nokia Pernod Ricard Vodafone Chevrolet Honda Greenlam Laminates
15+
Years in L&D & Behavioural Training
1500+
Professionals Trained
100+
Workshops Delivered
Cynthia J Singh, Behavioural Skills Consultant, smiling at her desk in a green top

“Enabling professionals to communicate with clarity, act with confidence, and perform with impact.”

Why Organisations Partner With Me

Practical training, built around the people in the room.

I design and deliver behavioural skills programs that move beyond theory — practical frameworks, highly interactive workshops, and workplace tools your teams actually use on Monday morning. Every program is customised to the real business problems you're trying to solve, not delivered off a shelf.

My background spans corporate L&D roles at organisations including Honda, Chevrolet, HDFC Standard Life Insurance and BYLD Group, alongside an independent consulting practice — which means I design programs with a business owner's eye for outcomes, not just a trainer's eye for content.

Cynthia J Singh
What I Solve

Business problems, solved through behaviour.

Every workshop is built to close a specific gap — not to fill a training calendar.

01 — COMMUNICATION
  • Reducing miscommunication
  • Improving collaboration
  • Handling difficult conversations
  • Giving & receiving feedback
  • Active listening skills
  • Presentation skills & influence
02 — LEADERSHIP
  • Emotionally intelligent leaders
  • Delegation & accountability
  • Coaching & development
  • Team building & conflict resolution
03 — SALES & SERVICE
  • Consistent sales performance
  • Consultative selling & objection handling
  • Service excellence
  • Creating customer experiences
04 — PERSONAL EFFECTIVENESS
  • Workplace confidence
  • Professional impact
  • Emotional intelligence
  • Workplace etiquette
Signature Learning Solutions

Programs built to change behaviour, not just awareness.

Delivered in-person or virtually, for groups or one-on-one.

Outcome: Sales Effectiveness & Closing

Sales Conversations

Consultative selling, objection handling and conversation frameworks that move deals forward.

Outcome: Active Listening, Voice & Impact

Communication Excellence

Clarity, tone and presence — the fundamentals that make every other skill land.

Outcome: Collaboration & Conflict Resolution

Leadership & Team Building

Problem-solving and collaboration skills for managers stepping into bigger roles.

Outcome: Elevated Customer Experience

Service Excellence in Action

Upgrading how front-line teams show up for customers, every single interaction.

Outcome: Self-Awareness & Confidence

Emotional Intelligence & Professional Presence

Goleman-framework based EQ training for confident, self-aware professionals.

Outcome: Handling Data & Dashboards

One-on-One Mentoring & Coaching

Personalised coaching for high-potential employees and first-time managers.

Technical Training

Excel & AI skills for the modern workplace.

Because data fluency and AI fluency are workplace behaviours too. Hands-on, practical programs built on real workplace tasks — from first formulas to AI-assisted workflows.

Discuss a Technical Program
Cynthia J Singh delivering an Advanced Excel corporate training session
Delivered for corporate teams including Sambodhi Research & Communications
Beginner → Advanced

Microsoft Excel

  • Core formulas & functions
  • Pivot tables & summaries
  • Lookup & logic functions
  • Data cleaning techniques
  • Dashboards & visualisation
  • Real workplace datasets
Beginner

AI for Beginners

  • What AI is — and what it isn't
  • Prompting basics for everyday tasks
  • Using ChatGPT, Copilot & Gemini
  • Drafting emails, summaries & reports
  • Responsible use & data privacy
Intermediate

AI Intermediate

  • Structured prompting frameworks
  • AI for research & analysis
  • AI inside Excel & Office tools
  • Reusable prompt templates
  • Checking AI output for accuracy
Advanced

AI Advanced

  • Automating workflows with AI
  • Custom GPTs & AI assistants
  • AI-powered data analysis & reporting
  • Embedding AI into team processes
  • Governance, risk & adoption
Who I Work With

Programs are built around the people who sit in the room.

Industries I’ve Worked With
Engagement Process

A structured path to measured impact.

From first conversation to results you can actually see back on the floor.

1

Discovery Call

2

Training Need Analysis

3

Customisation

4

Workshop Delivery

5

Reinforcement

6

Impact Review

What Participants & Leaders Say
“

Cynthia is very open to feedback and responds with the most suitable action possible. A high level of commitment.

Vikas PanditPrincipal Consultant
“

Hard working and detail-oriented. She is passionate about learning and about delivering results.

Capt. S JollySenior L&D Professional
“

Every session left our team with something they could use the very next day — not just a certificate.

L&D PartnerCorporate Training Client

“Enabling professionals to communicate with clarity, act with confidence, and perform with impact.”

Cynthia J Singh — Core Philosophy
Free Guide
The Workplace Communication Cheat Sheet
5 practical tools to communicate with clarity, confidence & impact — feedback formulas, tension-defusing phrases, and a daily 5-minute habit.
Cynthia J Singh · 2 pages
Free Download

Get the Workplace Communication Cheat Sheet.

The exact frameworks I use in workshops — condensed into one printable page you can keep at your desk.

  • The 3-step feedback formula
  • 5 phrases that defuse workplace tension
  • An active listening checklist
  • How to open a difficult conversation

Download Your Free Copy

Submit the form above and your copy downloads instantly below — no waiting on an email.

Download the Cheat Sheet PDF
Let's Talk

Two easy ways to start the conversation.

No pressure, no pitch deck on the first call — just a conversation about what your team needs.

☎
20 Minutes · Free

Book a Discovery Call

A free, no-obligation 20-minute call to understand your team's challenges and see if we're a fit — pick a slot on the calendar below.

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📅
Custom Engagement

Request a Proposal

Tell me a bit about your team and the outcome you're after, and I'll get back to you with next steps and availability.

Fill the Enquiry Form →

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Get In Touch

Let's build a team that communicates, leads and sells with impact.

Reach out directly, or use the enquiry form and I'll respond within one business day.

✉
Email
cynthia.j.singh@gmail.com
📍
Based In
Gandhinagar, Gujarat, IndiaAvailable for on-site & virtual engagements across India

Send an Enquiry

© 2026 Cynthia J Singh — Behavioural Skills Consultant. All rights reserved.